Piece falls out EASILY - Had to pay $18 for a replacement on a brand new can and new one falls out just as easily. Not Happy.
Wrote to this company and was rather shocked at their response. I just spent $$$$ buying FOUR new cans with them. I now have bitter taste in my mouth with how I was treated.
We bought TWO of these exact same cans. On BOTH cans - there is a design flaw where the battery cover falls off very, very easily and falls right into the trash without you even knowing. This happens without humans touching it. I don't know if trash somehow touches it for it to happen. We never "fill" the cans with trash - there is always plenty of open room at the top of the bag. By the time you realize the cover fell off, the piece is already long gone. This is happening with BOTH cans so it is a problem with the design. They have the cover in a very bad place to begin with. I caught it on the second can and taped it on. Taping it is a pain when you have to open the cover to change the batteries.
We JUST bought FOUR brand new cans from them. Two Stainless and two black ones. I thought that would make us a "good customer" and they would send a replacement battery cover since it is a faulty design - nope. I thought since I JUST bought the cans this should be under warranty when I asked
- nope. I thought since this was happening on BOTH cans right after purchase they would send us a replacement - nope.
They actually charge people $17.00 for a TINY piece of plastic - when an entire replacement can is only a bit more. The ENTIRE replacement lid - which has all the electronics AND battery cover is only…