Common Trash Can Problems & Solutions

Common Trash Can Problems & Solutions

Got a sticky lid, lingering odors, or a pedal that won’t spring back? This guide covers the most common trash can issues—what causes them, quick fixes you can try at home, and when to order parts or start a warranty claim.

Quick Fix Index

Sensor Won’t Open / False Triggers

Likely causes: low batteries, blocked/dirty IR window, bright reflections, or obstructed hinges.

  1. Power check: Install fresh alkaline batteries (or connect the recommended AC adapter if your model supports it).
  2. Clean the sensor window: Wipe gently with a soft, dry or slightly damp microfiber cloth—no abrasives.
  3. Reduce reflections: Avoid pointing the sensor directly at mirrors, glossy tiles, or strong under-cabinet lights.
  4. Clear obstructions: Open the lid manually (if possible) and check hinges and lid track for debris.
  5. Reset: Power off for 30 seconds, then power on and test the open/close range again.

Still stuck? Order parts or start a claim · How sealed lids & filters work

Lid Won’t Close or Slams

Likely causes: object blocking the hinge, worn soft-close damper, overfilled bag, or misaligned lid.

  • Inspect hinges and lid track: Remove any debris and ensure the lid arm moves freely.
  • Check bag height: If the bag bulges above the rim, air may prevent closing—compress contents or use a larger bag.
  • Damper check (soft-close models): If the lid drops too fast, the damper may be worn; consider a replacement part.

Shop replacement dampers, lids & hardware · Warranty Information & Claims

Step Pedal Issues (Jam, Weak Return)

Likely causes: bent linkage, obstruction under the base, or spring/damper wear.

  1. Flip and check: Carefully lay the can on its side; inspect the pedal linkage and base for debris.
  2. Realign: If the linkage rod popped out, reseat it gently; avoid forceful bending.
  3. Lubricate light contact points: A tiny amount of silicone-based lubricant on metal-metal pivot points (never on the damper).
  4. Replace worn parts: Pedal springs and dampers are replaceable on many models.

Order pedal springs, linkages & dampers · How warranty coverage works

Odors Persist

Likely causes: saturated filter, lid not sealing, high-moisture waste, or infrequent bag changes.

  • Replace the carbon filter: Every 3–6 months (more often with food waste or diapers).
  • Deep clean: Wash the inner bucket and lid interior with mild detergent; dry thoroughly.
  • Check seal contact: Ensure the lid sits flush; inspect and reseat gaskets if present.
  • Empty regularly: Don’t compress wet waste; avoid overfilling.

Shop AbsorbX® odor filters · Understand odor control design · EPA — VOCs & Indoor Odors

Bag Slip-Down or Messy Rim

Likely causes: undersized bags, overfilling, or no liner lock.

  • Size up the bag: Use a bag rated slightly larger than the can’s capacity.
  • Use a retention ring or liner lock: Keeps the bag tight and hidden for a clean look.
  • Leave tie space: Don’t fill past the rim; air pockets cause slip-down.

Shop liners & liner-lock accessories · Find the right capacity & bag size

Noise: Squeaks, Grinding, or Loud Closing

Likely causes: dry hinge pivots, misaligned linkage, or worn damper.

  • Tighten & test: Verify screws at the hinge are snug (don’t overtighten).
  • Spot-lube pivots: Use a tiny drop of silicone-based lubricant on metal pivot points only.
  • Replace damper: If the lid drops fast or bangs, the soft-close damper may need replacement.

Order hinge kits & dampers · Check warranty coverage

Finish Care: Fingerprints, Minor Dents, Surface Rust

  • Fingerprint-resistant stainless: Clean with a soft microfiber cloth; for stubborn marks, use a mild dish soap solution, then dry to avoid water spots.
  • Minor dents: Small, shallow dents in steel can sometimes be reduced with gentle internal pressure; avoid tools that can scratch the finish.
  • Surface rust/corrosion: Wipe dry after cleaning; avoid harsh chlorine bleach on stainless surfaces.

Good Housekeeping — Clean Stainless Steel

When to Order Parts or Use Your Warranty

Many issues resolve quickly with a replacement lid, damper, hinge, or filter—often faster and cheaper than returning the entire unit. If your product is still within its warranty period and the problem stems from a defect, start a claim.

Shop replacement parts & filters · Warranty Information & Claims · Read the Warranty Guide

Need a Different Type or Size?

Sometimes the best “fix” is choosing a can that fits your space and usage better—sensor for maximum hygiene, step for simplicity, or a larger capacity to reduce overflow.

The Ultimate Buying Guide · Sensor vs Step Trash Cans · Trash Can Size Guide

Related Resources

Independent resources: EPA — VOCs & Indoor Odors · Good Housekeeping — Clean Stainless Steel